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FREQUENTLY ASKED QUESTIONS BY PLAYERS & PARENTS

Please see below for the most commonly asked questions relating to our services. If your question is not answered below, please contact Customer Care.

Yes, they are covered by public liability insurance.

We cater for all ages but be sure to check the coaches profile before choosing a coach to ensure you get the right coach for your child’s specific needs.

Book as frequently as you like, more time on the ball leads to more success on the field. Discuss your current training program with your coaches to make sure you don’t over train or get burnt out.

It is best to book in blocks that correlate to the school term. This allows the coach to plan sessions to provide the best development for your child. It also means that you can lock that coach in before anyone else. However, you can book one session to try out the coach if you wish.

Development is hard to measure and as such you may not see an instant change. However as with all sports, the more you practice, the better your chances are of improving. Coaches will also set goals with players and look to focus on those areas of improvement, providing feedback at the end of each session.

It’s easy to book a once-off session, just follow the prompts when selecting a coach to lock away a one-off session, if you are happy, then we suggest booking in term blocks after that.

The earlier you book the better you can secure the coach that suits your needs.

Treiner requires at least 48 hours notice for a cancellation to be fully refunded. 24 hours notice results in a 50% refund and anything less is a forfeit of your payment.

We have heaps of coaches at Treiner, so if you don’t like the one you asked for initially, don’t worry, all our sessions are transferable.

If you wish to meet a coach before the session, that’s fine, you can message your coach via their contact details available on the coaches page.

Yes, you can. Treiner provides you with the option to commit to small group sessions so you can work in small groups to save cost to you and your team mates.

This all depends on the coach. If the coach is happy to accommodate and can provide a quality service then you shouldn’t have an issue.

We have various professionals with variety of skills and experience. And if the coach is happy to accommodate and can provide a quality service then you shouldn’t have an issue.

coaches work around your schedule, so if you have club training, any conflicts are easily avoided. This is a value addition program, so it can only benefit your time at your club.

Yes, we do, please check the coach’s profile before proceeding with a booking to confirm this, as some have more experience than others with players with special needs.

All our coaches are qualified and certified, their exact information can be found on their profile.

All of the coaches are over 18 and their personal information can be found on their profile.

All of the coaches relevant coaching experience can be found on their profile.

Coach design a personal development plan for you to improve in-line with your requests for improvement. As a parent, you can request feedback for the player to assist with the player’s ongoing development outside of Treiner sessions.

Yes, you can, the coach’s contact information can be found on their profile.

Yes, you can.

This depends on the coach and their qualifications. This information can be found on their profile.

It’s simple, just find your coach, follow the booking prompts, pay online and then turn up at your session. You will also receive messages and emails as reminders.

It’s simple, once you find your coach, choose the “Small Group” session when booking the session and then follow the prompts.

When checking out, just type the code in the relevant coupon box to receive your discount.

Yes, you can, this can be found at the shopping cart. Follow the prompts and gift away!

Yes, you can, this can be found at the shopping cart. Follow the prompts and gift away!

Please contact Treiner in this instance and we look to resolve the issue as soon as possible.

Please bear with us as we endeavour to get back to you with 24 hours.

Please go to the “Contact Us” section to get in touch with us.

Follow the prompts on the login screen that help you recover your lost password.

It is currently in developed and will be released in 2020.

Yes, we want your feedback. Simply go to the review section to tell us what we can do better.

Please email us to sort this out.

All professionals are background checked and have minimum accreditation as the coach.

Yes, we operate through a secure payment system.

We ensure you that your confidentiality is our main priority.You can confidently communicate with your coach via Treiner’s the messaging platform or email.

Yes, they can but only if you contact them directly or if you book a session with them.

Yes, all the coaches must have Working With Children checks which you can request at your session.